BONGSAUSTRALIA | Bongs Australia
At BONGSAUSTRALIA, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit or make a purchase from https://bongsaustralia.com.au.
1. Who We Are
This website is operated by BONGSAUSTRALIA | Bongs Australia.
Website: https://bongsaustralia.com.au
For any privacy-related enquiries, please contact us at: info@bongsaustralia.com.au
2. Information We Collect
2.1 Device & Usage Information
When you browse our website, we may automatically collect certain information, including your browser type and version, IP address, time zone, cookies stored on your device, pages or products viewed, referring websites or search terms, and how you interact with our site such as clicks, scrolling, and navigation behaviour. This information helps us understand how visitors use our website and improve overall performance.
2.2 Order & Contact Information
When you place or attempt to place an order, we may collect your full name, billing and shipping address, email address, and phone number.
We do not store payment details such as credit card numbers. All payments are securely processed by trusted third-party providers such as Stripe and PayPal. Please refer to their respective privacy policies for further information.
3. How We Use Your Information
We use your information to process and fulfil orders, send order confirmations and receipts, communicate with you regarding your purchase, and detect and prevent fraudulent activity. We also use this information to monitor website performance, improve user experience, understand browsing behaviour, and measure marketing effectiveness.
4. Cookies & Tracking Technologies
We use cookies and similar technologies to remember your preferences, improve site functionality, analyse traffic and usage, and support remarketing and relevant advertising. You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain site features.
5. Comments & Uploaded Media
If you leave a comment on our site, we collect the information you submit. Your IP address and browser data may be recorded for spam protection. A hashed version of your email may be shared with Gravatar to display a profile image, if applicable.
If you upload images, please ensure that location data (EXIF/GPS) is removed, as this information may be accessible to other users.
6. Embedded Content
Our website may include embedded content from third-party platforms such as videos, maps, or articles. Embedded content behaves in the same way as if you visited the external website directly. These third-party sites may collect data, use cookies, and track interactions independently.
7. Sharing Your Personal Information
We only share personal information when necessary, including with Google Analytics to analyse website usage, Stripe and PayPal for secure payment processing, legal authorities if required by Australian law, or parties necessary to protect our legal rights or business operations. We do not sell or misuse your personal data.
8. Data Retention
Order and account information is retained for business and legal record-keeping purposes. Comments and related metadata may be stored indefinitely. Registered users can access, update, or request deletion of their personal data, excluding usernames.
9. Your Privacy Rights
Under the Australian Privacy Act, you have the right to access the personal information we hold about you, request corrections to inaccurate data, request deletion of your personal data where applicable, and withdraw consent at any time. To exercise these rights, please contact us at info@bongsaustralia.com.au.
10. Data Security
We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or disclosure. All payment transactions are handled through secure, encrypted gateways that comply with PCI-DSS standards.
11. Do Not Track
Our website does not alter data collection practices in response to “Do Not Track” signals from browsers.
12. Age Restriction
This website is intended for users aged 18 years and over. We do not knowingly collect personal information from individuals under 18. If you believe that a minor has provided us with personal data, please contact us immediately so we can remove it.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements, technology, or business practices. The most current version will always be available on this page and takes effect immediately upon publication.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:
info@bongsaustralia.com.au